Refund Policy

Last Document Updated: September 12, 2022

We're so convinced you'll absolutely love our services, that we're willing to offer a 30 day risk-free money back guarantee. If you are not satisfied with the service for any reason you can get a refund within 30 days of making a purchase. Please keep in mind that even though we offer a full money back guarantee, we will issue a refund only for the unused portion of the service.

Refunds apply only to errors on HikerAPI's side. A request that returned a valid response at the time it was made is considered delivered and is not eligible for a refund — including cases where the data later became unavailable on Instagram's side (for example, expired media/CDN links, or accounts and posts that were subsequently edited, deleted, or made private).

Requests that return a Not Found (404) or Private Account (403) result are billed, because each one is a real lookup performed against Instagram on Your behalf (consuming our accounts and proxies), regardless of whether the target exists or is public. We do not charge for errors on our side, such as 5xx server errors or 401/402 (authorization / insufficient balance).

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you can do so by sending an email to support@hikerapi.com